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A Quick Guide for Reporting Issues

By Laura SJ F, written 1480365254.

The only way we can resolve issues is if we are made aware of them. 

All reports are confidential. Only our PurplePort Admin team (made up of full-time members of staff) will see them.

Profiles

View their profile and from the grey cog click Report this profile (near the bottom of the menu). A new box will appear where you can add any information about why you think this profile should be reported, along with a reason from the drop-down menu at the top. Then click Report….

You can report profiles for abusive, threatening or inappropriate behaviour on a shoot or elsewhere, profiles you are suspicious about, level pushing either in messages, on a shoot, or elsewhere, or profiles that just seem wrong to you.

Note: If you have a police crime number (or log number) we can make a note of it as it may be helpful for future reference. We keep notes and records of every report on a profile. If we can see a pattern of behaviour then we will remove that person from PurplePort.

References

If you believe a reference is inaccurate then please report it by clicking the report link next to it.

Note: If someone does not recommend you then we won't force them to change their reference. Also, if you failed to show up for a shoot or cancelled the shoot with less than 24 hours notice then they are within our rules if they leave a Did not show up reference regardless of the circumstances. If you cancel a shoot with less than 72 hours notice then they are within their rights to leave a late cancellation reference. All of the preceding things are for you to work out between you and the other party.

Messages

View the message and click Report (beneath the message). A pop-up window will appear where you can write information about why this message has been reported. Then click Report to Admin…

You can report messages you think are spam, abusive, threatening, or inappropriate.

Groups

View the group and from the grey cog select Report this group. A new box will appear where you can add any information about why you think this group should be reported, along with a reason from the drop-down menu at the top. Then click Send…

You can report abusive, threatening or inappropriate groups, or groups you just don't think belong on PurplePort.

Group posts

View the post and hover over it, click Report and a pop-up box will appear and click Yes. This brings up a new window where you can write some information about why this post has been reported. When you’ve finished, click Send…

You can report if it is spam, abusive, threatening or inappropriate behaviour, inappropriate content, it looks like a casting call or event, it’s inappropriate for PurplePort, it’s against site policies, it’s a duplicate post, or it’s a rant or looks like a rant.

Images

View the image and from the grey cog select Report this image. A new box will appear where you can add any information about why you think this image should be reported, along with a reason from the drop-down menu at the top. Then click Report…

You can report inappropriate images, copyright violation, images that violate our Image Upload Guidelines or that are not marked as NSFW/Adult correctly.

Removal of images at the request of the copyright holder

For images to be removed by the copyright holder we will need to see evidence that you own the copyright to the image. This could be by either providing a link to the same image in your own portfolio, or emailing us a copy of the original version (full quality pre-edit jpegs or raw files) of the image to the email address: [email protected]. Please make sure you state the evidence being used or reason behind the image report in the support ticket provided.

For more information about copyright, check out Copyright in photography and Photographic Copyright - what does it mean, who has it and who doesn't.

Image comments

You can only report comments that are on your own images. 

View the image, hover over the comment and click Report. A box will appear asking you why you are reporting, and you can add some text as to why. Then click Report and Delete…. The comment will then be reported to admin and automatically be deleted.

You can report unsolicited critique, inappropriate content, sleazy comment, or asking for contact in image comments.

Casting calls

View the casting call and from the grey cog select Report.

You can report casting calls that are posted as TF but are asking for payment, are posted on behalf of someone else, lots of irrelevant locations, irrelevant accounts types, spam-like casting calls, casting calls asking for or offering model/photographer interaction, casting calls for non-members or third parties.

Competition entries

View the image and click Report. A new box will appear where you can add any information about why you think this image should be reported, along with a reason from the drop-down menu at the top. Then click Report…

You can report a competition entry for inappropriate content, copyright violation, website policy violation, breaking competition rules, images that violate our image upload guidelines.

What happens next?

Processing time can take up to 72 hours.

We take all reports very seriously, which means we will investigate them and take action when necessary. This action could be anything from someone receiving a warning, being suspended or permanently banned.

The safety of our members is paramount. If someone is being inappropriate or using threatening behaviour, then this should always be reported to admin. It can take a lot of courage to do this, but remember it is better if we hear about issues first-hand. 

We always make a note on someone’s account if a serious incident has been reported. That way, if we see a pattern of behaviour forming, then we can take action. 

We don’t like banning people and would much rather never have to do it. But, it doesn’t matter who you are, how long you’ve been on PurplePort or how any references you have, if you do not abide by the rules, then we will ban you.

If there is a serious incident that you feel requires the police or any other authority, then we suggest you take further appropriate action outside of PurplePort.

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